From Single VPAT Request to Enterprise Accessibility Program
How ADACP Helped a Global Data and Analytics Provider Build a Repeatable Accessibility Process
VPAT process standardized
Cross-team alignment achieved
Accessibility ownership defined
Ongoing evaluation process implemented
About the Client
Global Data & Analytics Provider
A global enterprise software and data analytics platform provider offering large-scale data management solutions used by corporations and government agencies.
Its digital ecosystem included public marketing websites, customer-facing web applications, installed enterprise software, and supporting documentation. Because the company sold into both commercial and government environments, accessibility documentation became increasingly important during vendor onboarding, contract review, and procurement evaluation.
The Challenge
A Single VPAT Request Revealed Deeper Gaps
The engagement began with a specific need: the client required a defensible Accessibility Conformance Report (VPAT) for a software application under review by a federal purchaser.
What started as a single documentation request quickly exposed a broader issue. Internal teams had limited experience with accessibility evaluation, and existing documentation had not been validated through formal testing.
No consistent way to assess accessibility across products
Documentation not validated through formal testing
Multiple teams involved without a shared process
The problem extended beyond a single application. Accessibility considerations affected:
The company needed more than a one-time VPAT. It required:
- Independent accessibility validation
- Practical remediation guidance
- A repeatable process for future products and releases
- Better preparation for procurement and vendor onboarding
What ADACP Did
From Immediate Need to Structured Accessibility Program
Structured Manual Accessibility Testing
ADACP conducted structured manual accessibility testing to establish a defensible baseline across the client's digital properties.
- WCAG 2.1 AA manual audits
- Assistive technology testing
- Cross-platform and browser-based evaluation
- Validation of real user workflows
VPAT & Conformance Reporting
ADACP prepared VPAT and Accessibility Conformance Reports grounded in validated results for procurement reviews, vendor onboarding, and accessibility inquiries.
- Evidence-based conformance documentation
- Credible reporting for government buyers
- Vendor onboarding-ready materials
- Structured review sessions aligning audit findings with VPAT documentation
Remediation Guidance & Cross-Team Alignment
ADACP provided practical remediation guidance and worked with product, marketing, and legal stakeholders to interpret WCAG and Section 508 requirements.
- Prioritized recommendations based on impact
- Template-level guidance for recurring issues
- Support for improving public-facing websites
- Clearer internal ownership of accessibility responsibilities
The work evolved from a one-time documentation request into a broader accessibility program focused on repeatable accessibility evaluation, clearer internal ownership, better preparation for future releases, and stronger procurement readiness.
The Outcome
From Reactive Requests to Structured Process
With ADACP's support, the company moved from reacting to isolated accessibility requests to building a more structured and sustainable accessibility process.
The initial VPAT requirement was successfully addressed, procurement reviews moved forward, and accessibility documentation became something the organization could provide more proactively rather than assemble under pressure. Ongoing audit and documentation support also extended across additional products and releases.
Just as important, the engagement improved internal coordination. Product, marketing, and legal stakeholders gained a clearer understanding of accessibility responsibilities, public-facing websites were reviewed with greater attention to WCAG-related risk, and accessibility requests began to move through a more defined internal process.
Instead of treating accessibility as a last-minute documentation task, the organization now has a stronger foundation for evaluating accessibility, supporting procurement, and maintaining more defensible documentation over time.
VPAT process standardized
Cross-team alignment achieved
Accessibility ownership defined
Ongoing evaluation process implemented
From One Request to a Repeatable Process
For organizations selling into enterprise and government environments, a single VPAT request often reveals deeper gaps in accessibility testing, documentation, and internal process. ADACP helps teams move from reactive accessibility responses to a more repeatable model built around defensible evaluation, practical remediation guidance, and procurement readiness.
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