From VPAT Requests to Accessibility Roadmap
How ADACP Helped a Global Data Integration Platform Provider Build a More Repeatable Accessibility Process
Accessibility roadmap established
VPAT updates streamlined
Release readiness improved
Accessibility embedded in planning
About the Client
Global Data Integration Platform Provider
A global enterprise software company that develops a widely used data integration platform designed to connect, transform, and automate data workflows across hundreds of systems and formats.
Its products are used by government agencies, utilities, transportation organizations, and large enterprises, where accessibility verification is often required during procurement and vendor onboarding. As accessibility requirements became more relevant across customer and regulatory contexts, the company needed a more consistent way to evaluate accessibility, prepare documentation, and support future product releases.
The Challenge
A One-Time VPAT Request Exposed a Larger Gap
The engagement began with a request for defensible VPAT documentation for two software applications used by enterprise and public-sector customers.
What started as a one-time documentation task quickly exposed a larger gap. Internal teams lacked a consistent accessibility process, and the initial request triggered a broader need for structure and validation.
No consistent accessibility methodology in place
Internal reviews lacked formal testing processes
Difficult to represent conformance confidently to buyers
As the engagement progressed, the scope expanded to include:
The company needed more than one-time documentation support. It required:
- Validated accessibility testing
- Defensible VPAT documentation
- Practical remediation guidance
- A roadmap to support accessibility across products and future releases
What ADACP Did
From Immediate Need to Structured Accessibility Program
Structured Manual Accessibility Testing
ADACP conducted structured manual accessibility testing across the software applications and the public website to establish a verified understanding of accessibility barriers.
- WCAG 2.1 AA manual audits
- Screen reader testing
- Keyboard interaction testing
- Cross-browser and workflow-level evaluation
VPAT Preparation & Validation
Based on findings, ADACP prepared and validated Accessibility Conformance Reports (VPATs), enabling more confident responses to procurement and vendor onboarding requirements.
- Evidence-based conformance documentation
- Procurement-ready VPAT reports
- Updated VPATs for new releases
- Accessibility statement drafting for public properties
Remediation & Accessibility Roadmap
Working closely with Product Counsel and internal stakeholders, ADACP helped define a practical accessibility roadmap for future releases.
- Prioritized issue lists based on user impact
- Developer-focused recommendations
- Guidance for recurring interface issues
- Planning remediation across releases
This shifted the organization from handling isolated VPAT requests to a more structured process for ongoing accessibility testing, maintaining up-to-date documentation, and planning remediation across releases. As new requirements emerged, the company continued working with ADACP for updated evaluations, revised VPATs, and ongoing advisory support.
The Outcome
From Documentation Requests to Release Readiness
With ADACP's support, the company moved from handling accessibility as a recurring documentation request to building a more structured process around accessibility evaluation and release readiness.
VPAT documentation passed procurement review, vendor onboarding processes moved forward without accessibility-related delays, and updated accessibility materials were prepared for additional product releases. More importantly, accessibility evaluation became part of broader internal planning discussions rather than something addressed only when a customer request surfaced.
The organization now has a clearer accessibility roadmap supporting future development, documentation updates, and procurement needs across both software products and public-facing digital properties. Accessibility is no longer treated as a reactive, one-off task, but as an ongoing process supported by external validation and practical guidance.
Accessibility roadmap established
VPAT updates streamlined
Release readiness improved
Accessibility embedded in planning
Building Accessibility Into Every Release
For software vendors serving enterprise and public-sector buyers, repeated VPAT requests often point to a larger need for more consistent accessibility testing, documentation, and planning. ADACP helps organizations move beyond one-time documentation support by creating defensible accessibility materials, practical remediation guidance, and a roadmap that can support future releases and procurement reviews.
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