VPAT Compliance for Multi-Platform Logistics

About the Client

A fast-scaling transportation technology provider delivers end-to-end logistics tracking through a cloud-based web dashboard and companion mobile app.

Their platform enables organizations to manage parcel delivery, mailroom routing, and internal distribution workflows across complex environments.

Following a major contract with Google, the company sought to validate and elevate its digital accessibility posture.

The Challenge

With critical business operations dependent on both mobile and web interfaces, the client faced growing scrutiny around accessibility.

Despite product maturity, neither platform had undergone formal testing for WCAG 2.2 or Section 508 compliance. Their team needed:

Accurate VPAT documentation for procurement and vendor reviews
Manual audits across assistive technologies and operating systems
A prioritized, engineer-friendly remediation roadmap
A fast turnaround to meet an enterprise accessibility deadline

"We couldn’t afford to guess anymore. Accessibility had to be provable—especially with high-stakes clients like Google."

— Head of Engineering

The Solution

ADACP conducted a full-scope accessibility engagement tailored to their logistics platforms:

Manual WCAG 2.2 audits across mobile and desktop environments
Testing on Android, iOS, and leading screen readers including Talk Back, Voice Over, JAWS, and NVDA
Two VPATs (2.4 format) drafted for the mobile app and web portal
An actionable remediation plan integrated into their engineering workflow
All deliverables finalized in under three weeks

Results and Impact

VPATs accepted without revision by Google’s accessibility review
60+ issues identified, ranked by severity and user impact
Reduced legal and contract risk, especially with public-sector partners
Elevated accessibility culture, with development teams integrating accessibility checks into QA and design

"This work didn’t just satisfy a requirement—it helped shape our entire approach to building accessible, reliable software."

— Product Manager

The Future

With accessibility now part of their core development strategy, the company has committed to:

Quarterly audits and VPAT updates
Accessibility verification for every major release
Staff training sessions for engineers, designers, and QA
UX review checkpoints for all new feature rollouts

Summary

By partnering with ADACP, this logistics technology company successfully aligned its web and mobile platforms with WCAG 2.2 and Section 508 standards.

The result: immediate compliance for enterprise partners, long-term risk mitigation, and a more inclusive experience for users across the delivery ecosystem.