Logistics Without Barriers: Building VPAT Compliance Into a Multi-Platform Delivery System
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About the Client
A fast-scaling transportation technology provider deliver send-to-end logistics tracking through a cloud-based web dashboard and companion mobile app. Their platform enables organizations to manage parcel delivery, mailroom routing, and internal distribution workflows across complex environments. Following a major contract with Google, the company sought to validate and elevate its digital accessibility posture.
The Challenge
With critical business operations dependent on both mobile and web interfaces, the client faced growing scrutiny around accessibility. Despite product maturity, neither platform had under gone formal testing for WCAG 2.2 or Section 508 compliance. Their team needed:
- Accurate VPAT documentation for procurement and vendor reviews
- Manual audits across assistive technologies and operating systems
- A prioritized, engineer-friendly remediation roadmap
- A fast turnaround to meet an enterprise accessibility deadline
“We couldn’t afford to guess anymore. Accessibility had to be provable—especially with high-stakes clients like Google.”
— Head of Engineering
The Solution
ADACP conducted a full-scope accessibility engagement tailored to their logistics platforms:
- Manual WCAG 2.2 audits across mobile and desktop environments
- Testing on Android, iOS, and leading screen readers including Talk Back, Voice Over, JAWS and NVDA
- Two VPATs (2.4 format) drafted for the mobile app and web portal
- An actionable remediation plan integrated into their engineering workflow
- All deliverables finalized in under three weeks
Results and Impact
- VPATs accepted without revision by Google’s accessibility review
- 60+ issues identified, ranked by severity and user impact
- Reduced legal and contract risk, especially with public-sector partners
- Elevated accessibility culture, with development teams integrating accessibility checks into QA and design
“This work didn’t just satisfy are quirement—it helped shape our entire approach to building accessible, reliable software.”
— Product Manager
The Future
With accessibility now part of their core development strategy, the company has committed to:
- Quarterly audits and VPAT updates
- Accessibility verification for every major release
- Staff training sessions for engineers, designers, and QA
- UX review checkpoints for all new feature rollouts
Summary
By partnering with ADACP, this logistics technology company successfully aligned its web and mobile platforms with WCAG 2.2 and Section 508 standards.
The result: immediate compliance for enterprise partners, long-term risk mitigation, and a more inclusive experience for users across the delivery ecosystem.
About the Client
A fast-scaling transportation technology provider deliver send-to-end logistics tracking through a cloud-based web dashboard and companion mobile app. Their platform enables organizations to manage parcel delivery, mailroom routing, and internal distribution workflows across complex environments. Following a major contract with Google, the company sought to validate and elevate its digital accessibility posture.
The Challenge
With critical business operations dependent on both mobile and web interfaces, the client faced growing scrutiny around accessibility. Despite product maturity, neither platform had under gone formal testing for WCAG 2.2 or Section 508 compliance. Their team needed:
- Accurate VPAT documentation for procurement and vendor reviews
- Manual audits across assistive technologies and operating systems
- A prioritized, engineer-friendly remediation roadmap
- A fast turnaround to meet an enterprise accessibility deadline
“We couldn’t afford to guess anymore. Accessibility had to be provable—especially with high-stakes clients like Google.”
— Head of Engineering
The Solution
ADACP conducted a full-scope accessibility engagement tailored to their logistics platforms:
- Manual WCAG 2.2 audits across mobile and desktop environments
- Testing on Android, iOS, and leading screen readers including Talk Back, Voice Over, JAWS and NVDA
- Two VPATs (2.4 format) drafted for the mobile app and web portal
- An actionable remediation plan integrated into their engineering workflow
- All deliverables finalized in under three weeks
Results and Impact
- VPATs accepted without revision by Google’s accessibility review
- 60+ issues identified, ranked by severity and user impact
- Reduced legal and contract risk, especially with public-sector partners
- Elevated accessibility culture, with development teams integrating accessibility checks into QA and design
“This work didn’t just satisfy are quirement—it helped shape our entire approach to building accessible, reliable software.”
— Product Manager
The Future
With accessibility now part of their core development strategy, the company has committed to:
- Quarterly audits and VPAT updates
- Accessibility verification for every major release
- Staff training sessions for engineers, designers, and QA
- UX review checkpoints for all new feature rollouts
Summary
By partnering with ADACP, this logistics technology company successfully aligned its web and mobile platforms with WCAG 2.2 and Section 508 standards.
The result: immediate compliance for enterprise partners, long-term risk mitigation, and a more inclusive experience for users across the delivery ecosystem.
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