Accessibility Statement

What It Is

An accessibility statement is a public declaration that a website is designed to be usable by people with disabilities. It typically references compliance with specific standards, like WCAG 2.1 Level AA, and signals that the site works with assistive technologies such as screen readers or keyboard navigation.

Where It's Found

Most accessibility statements appear as a footer link, alongside policies like terms of service or privacy notices. They may also be embedded in accessibility widgets or overlays.

Typical Structure

Accessibility statements usually include: a commitment to digital accessibility, reference to adherence to technical standards (e.g., WCAG), notice of known accessibility issues, plans for remediation, contact information for feedback and support, and the date of the latest update to the statement.

Why It Matters

An accessibility statement serves multiple purposes across legal, trust, and organizational dimensions.

Legal Alignment

Publishing a statement helps meet requirements under accessibility laws such as Section 508 (U.S.), AODA (Canada), the Equality Act 2010 (UK), and the EU's Web Accessibility Directive. While not always legally required, it's often considered best practice.

User Trust

A clear statement signals awareness and accountability. For users with disabilities, it builds confidence that their needs are acknowledged and supported.

Internal Accountability

Statements help align stakeholders around accessibility goals. They provide a reference for development teams and can guide future content and UX decisions.

Reputational Value

Failing to include a statement may suggest neglect or disregard for inclusive design. A well-written statement reflects an organization's values.

How to Write One

Use plain, respectful language. Keep tone professional and avoid assumptions about ability. Structure the content with headings, lists, and legible formatting. Use font sizes above 12pt, ensure strong color contrast, highlight key sections with bold text, use numbered or bulleted lists for clarity, and add alt text if images are included. Cover current accessibility status and any gaps, share steps for ongoing improvement, offer contact options for further assistance, and include support services if available. Review the statement regularly to ensure information stays accurate and actionable.